Terms and Conditions of Sale – Lucyheaven.co.uk
Last updated: 10 September 2026
These Terms and Conditions apply to purchases made through Lucyheaven.co.uk. Please read them carefully before placing an order.
1. About Us
Lucyheaven.co.uk is operated by:
Legal business name: Lucuna Jedrzejczyk
Trading name: Lucy Jedrzejczyk
Registered or business address: Spring Rd, Ettingshall, Wolverhampton WV4 6JX, United Kingdom
Email: info@dabrobot.ltd
We are based in the West Midlands, United Kingdom, and sell a variety of new, vintage and pre-owned products.
If you are under 18, you may only place an order with the involvement and permission of a parent or legal guardian.
2. Products and Descriptions
We take reasonable care to ensure that product descriptions, photographs, prices and other information are accurate.
Product colours may appear slightly different depending on the customer’s screen and device. Measurements are approximate unless stated otherwise.
Vintage and pre-owned products may show signs of age, wear or previous use. We aim to describe and photograph any known imperfections clearly. Such disclosed characteristics are not considered faults, but this does not affect your rights if an item is faulty or not as described.
3. Prices and Payment
All prices are displayed in pounds sterling (GBP).
Prices include applicable taxes unless stated otherwise. Delivery charges are shown separately before the order is submitted.
We may change our prices at any time, but changes will not affect orders that we have already accepted.
Payment must be made using one of the payment methods available at checkout. Available methods may include Visa, Mastercard and PayPal.
4. Placing an Order
Please check your order and delivery information carefully before submitting payment.
After placing an order, you will receive an acknowledgement by email. This acknowledgement confirms that we have received your order but does not necessarily mean that it has been accepted.
A contract is formed when we confirm that your order has been accepted or when the goods are dispatched, whichever happens first.
We reserve the right to refuse or cancel an order where:
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the product is unavailable;
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the price or product information contains an obvious error;
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payment cannot be authorised;
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we suspect fraud or unauthorised activity; or
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delivery to the supplied address is not possible.
If we cannot fulfil an order after payment has been taken, we will notify you and issue a refund.
5. Delivery
Orders will be delivered to the address provided during checkout. Customers are responsible for ensuring that the delivery information is complete and accurate.
Orders are usually dispatched within two working days after payment has been confirmed. Estimated delivery times and available delivery options are shown during checkout or on our Delivery page.
Unless a different delivery period has been agreed, goods will normally be delivered within 30 days.
Delivery dates are estimates unless we expressly agree otherwise. We are not responsible for delays caused by events outside our reasonable control, but we will contact you if a significant delay occurs.
Responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them.
For international orders, customers may be responsible for import duties, taxes or customs charges imposed by the destination country.
6. Cancelling an Online Order
You may cancel an eligible online order without giving a reason within 14 days after receiving the goods.
To cancel, contact us through the website contact form or email info@dabrobot.ltd. You may use the cancellation form at the end of these Terms, but this is not compulsory.
After notifying us of your cancellation, you have a further 14 days to return the goods.
The cancellation right may not apply to certain products, including:
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personalised or custom-made goods;
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perishable goods;
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sealed goods that are not suitable for return for health or hygiene reasons once unsealed; and
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other products excluded by applicable consumer law.
These exceptions do not remove your rights where goods are faulty, damaged or not as described.
7. Returns and Refunds
You may inspect or try an item in the same way that you would in a physical shop.
You should take reasonable care of returned goods. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
Unless the product is faulty, damaged or not as described, you are responsible for the direct cost of returning it.
When an eligible order is cancelled, we will refund:
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the price paid for the returned goods; and
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the cost of our least expensive standard delivery option.
Additional costs paid for an enhanced or express delivery service are not refundable beyond the cost of standard delivery.
Refunds will normally be made using the original payment method within 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first.
8. Faulty, Damaged or Incorrect Goods
Goods must be as described, fit for purpose and of satisfactory quality, taking account of whether they are new, vintage or pre-owned and any condition disclosed before purchase.
If an item arrives faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible.
Where required by law, we will offer an appropriate repair, replacement, price reduction or refund and cover reasonable return costs.
Nothing in these Terms limits your statutory rights under UK consumer law.
9. Website Availability
We try to keep Lucyheaven.co.uk available, accurate and secure. However, we cannot guarantee that the website will always operate without interruptions or technical errors.
We may temporarily restrict access for maintenance, security or operational reasons.
10. Liability
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful, including liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation; or
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breach of your statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from products purchased for personal use.
11. Privacy
We process personal information in accordance with applicable UK data protection laws.
Please refer to our Privacy Policy for information about how we collect, use and protect personal information.
12. Intellectual Property
The website’s text, design, branding and original images belong to us or are used with permission.
They may not be copied, reproduced or used commercially without permission, except where permitted by law.
13. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices or legal obligations.
The Terms applying to an order are those available when the order is placed. Later changes will not alter an order already accepted unless required by law or agreed with the customer.
14. Governing Law
These Terms are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you retain any mandatory protections available under the law where you live and may bring proceedings in your local courts.
15. Contact and Complaints
If you have a question or complaint about an order, please contact us:
Email: info@dabrobot.ltd
Contact form: available at Lucyheaven.co.uk/contact-us
Postal address: Spring Rd, Ettingshall, Wolverhampton WV4 6JX, United Kingdom
We will try to resolve complaints fairly and as quickly as reasonably possible.
Model Cancellation Form
Complete and return this form only if you wish to cancel your contract.
To: Lucyheaven, Spring Rd, Ettingshall, Wolverhampton WV4 6JX, United Kingdom
Email: info@dabrobot.ltd
I hereby give notice that I cancel my contract for the sale of the following goods:
Goods ordered:[INSERT DETAILS]
Order number:[INSERT ORDER NUMBER]
Ordered on / received on:[INSERT DATE]
Customer’s name:[INSERT NAME]
Customer’s address:[INSERT ADDRESS]
Customer’s signature:[ONLY IF SUBMITTED ON PAPER]
Date:[INSERT DATE]