Terms and Conditions of Use – Lucyheaven.co.uk

Welcome to Lucyheaven.co.uk. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

Rule 1   General Information

Lucyheaven.co.uk is an online store based in the West Midlands, United Kingdom. We offer a variety of new and vintage products. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

Rule 2 Products and Descriptions

We make every effort to ensure that product descriptions, photos, and details are accurate. However, slight variations may occur, especially with vintage items, which may show signs of age or use.

Rule 3  Prices and Payments

All prices are listed in GBP (£). We reserve the right to update prices at any time. Payments must be completed at checkout using the available payment methods.

Rule 4   Orders and Availability

Placing an order does not guarantee availability. If an item is out of stock after purchase, we will notify you and issue a refund.

Rule 5. Shipping

Orders are shipped to the address provided at checkout. Delivery times may vary depending on location and courier services. We are not responsible for delays caused by external factors such as postal disruptions or customs checks.

Rule 6. Returns and Refunds

You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition. Vintage items may have natural wear and are sold as described. Return shipping costs are the responsibility of the customer unless the item is faulty.

Rule 7. Liability

Lucyheaven.co.uk is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. We do not guarantee uninterrupted or error‑free website operation.

Rule 8. Privacy

We respect your privacy and handle personal data in accordance with UK data protection laws. For more details, please refer to our Privacy Policy.

Rule 9. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website means you accept the updated terms.

Rule 10. Contact

If you have any questions regarding these Terms and Conditions, please contact us through the contact form available on Lucyheaven.co.uk.